FAQs

Welcome to the Dermodality Skincare FAQ page. We're dedicated to providing you with a smooth and informed shopping experience. Below, you'll find answers to some common questions about our available payment options, order history and disputes, shipping and handling, as well as our policy regarding returns and exchanges.

Available Payments

What payment methods do you accept?

We are pleased to offer a seamless checkout experience with Square. You can conveniently pay for your Dermodality skincare products using major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Order History and Disputes

How can I view my order history?
Your complete order history is accessible through your account dashboard. Simply log in to your account to view a comprehensive record of your past orders.
What should I do if I have a dispute regarding my order?
If you encounter any issues or concerns with your order, please reach out to our customer support team at support@dermodalityskincare.com. We’ll be more than happy to assist you and address any disputes promptly.

Shipping and Handling

What shipping method do you use?
We utilize USPS (United States Postal Service) as our primary shipping partner to deliver your Dermodality skincare products to your doorstep. You’ll receive tracking information once your order is processed.
Do you offer expedited shipping?
At this time, we offer standard shipping through USPS. We’re working on introducing additional shipping options to cater to your needs in the near future.

Returns and Exchanges

Can I return or exchange a product?

Currently, we do not accept returns or exchanges. We recommend reviewing our products carefully before making a purchase. If you receive a damaged or incorrect item, please contact our customer support team within 14 days of receiving your order. We’ll guide you through the necessary steps to address the issue.

We hope this FAQ section has provided clarity on some common queries. If you have any further questions, concerns, or require assistance, please don’t hesitate to contact our dedicated customer support team. Your satisfaction is our priority, and we’re here to ensure your Dermodality skincare experience is exceptional.

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